Frequently Asked Questions
Change requests
Can I make changes to an order that has already been placed?
Can I make changes to an order that has already been placed?
Send us an email with your change requests within the first 30 minutes of your order to: support@printventures.ch
We cannot guarantee any changes received later.
How can I contact customer support?
How can I contact customer support?
Send us an email to support@printventures.ch and we will be happy to help you.
My desired motif isn't there. What can I do?
My desired motif isn't there. What can I do?
Check out our shop regularly. We're constantly updating our products and designs. Feel free to send us your ideas at support@printventures.ch .
Product questions
What do I do if my order arrives damaged or incorrectly?
What do I do if my order arrives damaged or incorrectly?
The possibility of receiving a defective or incorrect item is very rare, but it can happen.
Please send us an email with a photo to support@printventures.ch
We are happy to help.
Are the cups dishwasher safe?
Are the cups dishwasher safe?
All our cups are dishwasher safe and have been subjected to intensive
testing process that includes over 2000 rinse cycles.
our cups have a long lifespan.
However, it is important to
Please note that due to the variety of dishwashers, detergents, etc.
we cannot guarantee the long-term durability of our cups. There are many
Factors that can affect dishwasher performance
including water hardness, rinsing temperature and the amount of
cleaning products.
Hand washing is the most gentle way to clean the cups and extends their lifespan.
Shipment
Can I have my order sent to a parcel station?
Can I have my order sent to a parcel station?
No, this is not possible.
Do you offer express shipping?
Do you offer express shipping?
We do not currently offer this shipping option.
My tracking isn't updating, what can I do?
My tracking isn't updating, what can I do?
The supplier updates the shipment tracking. Depending on the
Depending on the destination and the parcel volume, the tracking details can be updated daily or
be updated after several days. If the shipment tracking
not updated after 5 working days, please contact our
Customer service: support@printventures.ch
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive your tracking number and link via email. (Please also check your spam folder.)
How long does shipping take?
How long does shipping take?
Your order should normally arrive within 7 to 10 working days.
International shipping approx. 8-20 business days.
Please note that high order volumes may result in delays. We ask for your understanding.
return
Can I return an item?
Can I return an item?
Personalized products are generally excluded from exchange or refund.
If there is a justified reason for complaint about a product, we will gladly replace it but will not refund it.
Send us an email with your order number and a photo to: info@myhappymug.de